Contact the CICA

Use this form to check on an existing claim or find out more about what the CICA does.

To complain about how the CICA has handled your claim, use our separate complaints form.

Before you start

You will need to enter some personal information including your date of birth and address. We need them to confirm your identity before we can respond to your enquiry. You can read more about how we protect this information in our privacy notice.

If you prefer not to provide this information, you can contact us:

  • by live chat
  • by telephone: 0300 003 3601
  • From outside the UK: +44 20 3684 2517

Our phone lines and live chat are open Monday to Friday, 10am to 3pm.