Contact the CICA

Use this form to check on an existing claim or find out more about what the CICA does.

To complain about how the CICA has handled your claim, use our separate complaints form.

Before you start

You may need to enter some personal information including your date of birth and address. If your enquiry relates to an existing application we may need this to confirm your identity before we can respond to your enquiry. You can read more about how we protect this information in our privacy notice.

If you prefer not to provide this information, there are other ways to get in touch:

Our phone lines and live chat are open:

  • Monday, 8:30am to 5pm
  • Tuesday, 8:30am to 5pm
  • Wednesday, 8:30am to 3pm
  • Thursday, 8:30am to 5pm
  • Friday, 8:30am to 5pm